Privacy Policy
How Seniors Helping Seniors® East Bay collects, uses, and protects the information families and caregivers share with us.
Seniors Helping Seniors® East Bay ("we," "us," or "our") is an independently owned and operated franchise of Seniors Helping Seniors®, serving Contra Costa and Alameda Counties, California. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.
Last updated: September 15, 2026
Information We Collect
Information you give us: when you complete a consultation request, caregiver application, contact form, or chat, we collect the details you provide. These may include your name, phone number, email address, city or ZIP code, your relationship to the person needing care, and any message you choose to include.
Information collected automatically: when you visit this website, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit. This may be done using cookies and similar technologies.
How We Use It
We use your information to respond to your inquiry, schedule consultations, provide and coordinate care services, review caregiver applications, communicate with you by phone, email, or text where you have consented, improve our website and services, measure the performance of our advertising, and comply with legal obligations.
We Do Not Sell Your Information
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We share information only with service providers who help us operate this website and our business, such as website hosting, form and email delivery, scheduling, analytics, and advertising measurement. We may also share it when required by law. Mobile phone numbers and text messaging consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.
Cookies and Analytics
This website uses cookies and similar technologies, including Google Analytics and Google advertising tools, to understand how visitors use the site and to measure the performance of our ads. You can control cookies through your browser settings. You can opt out of Google Analytics using Google's browser add-on, available at tools.google.com/dlpage/gaoptout. This website does not currently respond to browser "Do Not Track" signals.
Third-Party Services
Certain features of this website are operated by third-party providers, including our website platform (Wix), analytics and advertising tools (Google), and tools for forms, chat, scheduling, maps, or reviews. These providers process information under their own privacy policies, which we encourage you to review.
How We Protect Information
We use reasonable administrative, technical, and physical safeguards to protect the information you share with us. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Health Information
Please do not send sensitive medical or health information through this website's forms or chat. We will gather any care-related details we need directly and privately during your consultation.
Your Choices
You may ask us to access, correct, or delete the personal information you have submitted through this website, or to stop contacting you, by calling (925) 822-6819 or emailing Care@shseastbay.com. You can unsubscribe from emails using the link in any email, and you can opt out of text messages at any time by replying STOP. California residents may have additional rights under California law, including the right to know what personal information we have collected and the right to request its deletion. We will not discriminate against you for exercising any of these rights.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date.
Contact Us
Seniors Helping Seniors® East Bay
2940 Camino Diablo, Suite 140
Walnut Creek, CA 94597
Phone: (925) 822-6819
Email: Care@shseastbay.com